Refund policy
Refund Policy
Effective Date: September 6, 2026
At Véore, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a clear and fair return and refund process.
1. 30-Day Return Policy (Change of Mind)
You have 30 days from the date of delivery to request a return or exchange.
To be eligible, the item must:
Be unused, unworn, unwashed, and in its original condition
Include all original tags and packaging
Be accompanied by a valid proof of purchase or order confirmation
Returns requested after 30 days will not be accepted. This policy does not affect your statutory consumer rights.
2. Non-Returnable Items
The following items cannot be returned:
Gift cards and digital products
Final sale or clearance items (if marked as non-returnable)
Items returned without original packaging, tags, or proof of purchase
3. How to Initiate a Return
Email us at support@veore.shop before sending the item back.
Include your Order Number, the item(s) you wish to return, and the reason for the return.
We will reply with return instructions and the return address.
Important: Items sent back without prior authorization will not be accepted.
4. Return Shipping Costs
For standard Change of Mind returns, the customer is responsible for return shipping costs.
If the return is due to our error (damaged, defective, or incorrect item), Véore will cover the return shipping costs or provide a prepaid label.
5. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item:
Contact us within 7 days of delivery at support@veore.shop
Attach clear photos or videos of the issue
Upon verification, we will process a free replacement or full refund (including original shipping fees)
6. Refund Process
Once we receive and inspect the returned item, we will notify you by email whether the refund is approved.
Approved refunds are issued to the original payment method.
Processing time: 7–10 business days after we receive the item.
Banks may take an additional 2–5 business days to post the refund.
If a discount code was used, the refund will be for the amount actually paid (promotional savings are not refunded).
7. Order Cancellations
Orders can only be canceled before they are processed or shipped. Once shipped, the order must follow the standard return process.
8. Australian Consumer Rights (ACL Compliance)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Return Window: 14 Days from delivery date.
Damaged or Incorrect Items: Free replacement or full refund upon photo/video verification.
Change of Mind: Items must be unused, in original packaging, and returned within the specified window (customer covers return shipping).
Contact Information
Store Name: Véore
Email: support@veore.shop
Phone: +1 (279) 201-6526
Business Address: 12610 Howlett Rd, Albion, NY 14411, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Response Time: We aim to reply within 24–48 business hours.