Frequently Asked Questions
Order & Shipping
How long will it take to receive my order?
Orders are processed within 1–3 business days (Monday–Friday) after payment confirmation.
Delivery times after processing:
Standard Shipping: 10–18 business days
Free Shipping (orders $100+): 10–18 business days
Express Shipping: 7–12 business days
Most orders are fulfilled through our partner warehouses (which may include overseas facilities). You will receive a tracking number by email once your order ships.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Tracking information may take 24–48 hours to update after the carrier scans the package.
Do you ship internationally?
No. At this time we ship only to addresses within the United States. We do not offer international shipping.
Do you offer free shipping?
Yes. Free Standard Shipping is available on all orders of $100.00 and above. Orders under $100 have a Standard Shipping rate of $9.99. Express Shipping is available for $19.99.
Where do my products ship from?
Orders are fulfilled through our trusted logistics partners and warehouses. Some products may ship from overseas partner facilities. This is why standard delivery typically takes 10–18 business days after processing. Exact estimates are shown at checkout and in our Shipping Policy.
Exchange & Return
What is your return policy?
We offer a 30-day return policy from the date of delivery for change of mind. Items must be unused, unworn, unwashed, in original condition, with all original tags and packaging, and accompanied by proof of purchase.
To start a return, email us at support@veore.shop with your order number. We will provide return instructions.
Full details are in our Refund Policy.
Can I exchange an item?
Yes. Eligible items can be exchanged under the same 30-day return policy conditions. Contact us at support@veore.shop and we will guide you through the process.
What if I receive a damaged, defective, or incorrect item?
Please contact us within 7 days of delivery at support@veore.shop. Include your order number and clear photos of the issue and packaging. After verification we will arrange a replacement or refund at no extra cost to you.
Who pays for return shipping?
For standard change-of-mind returns, the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, we cover the return shipping.
Payment
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) and other secure payment methods available at checkout (including Shop Pay and PayPal where offered). All transactions are processed securely.
Is my payment information safe?
Yes. Our store uses industry-standard SSL encryption and secure payment processors. We never store your full card details on our servers.
Contact & Business Information
Where is Véore located?
Véore is a fully online store operated from New York, United States. We do not have a physical retail store or showroom open to the public, and we do not offer in-store pickup.
Our registered business address for correspondence and legal purposes is:
12610 Howlett Rd, Albion, NY 14411, United States.
How can I contact customer support?
Email: support@veore.shop
Phone: +1 (279) 201-6526
Business hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all inquiries within 24–48 business hours.
Can I pick up my order in person?
No. Véore is a fully online store. We do not offer local pickup or in-store collection. All orders are shipped to the address you provide at checkout.
Can I visit your store or warehouse?
No. We operate exclusively online and do not maintain a public retail location or warehouse open for customer visits.