Return Policy
Effective Date: August 31, 2026
At Vèore, customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, we offer a straightforward and transparent return process.
This policy applies to all orders delivered within the United States.
1. 30-Day Return Window
You have 30 days from the date of delivery to request a return for your item. Return requests submitted after 30 days from delivery will not be accepted.
2. Eligible Reasons for Return
We accept returns under the following circumstances:
Buyer's Remorse (Change of Mind): If you simply change your mind or decide the item is not right for you.
Damaged or Defective Items: If the product arrives physically broken, damaged, or functionally defective.
Incorrect Product: If you received a different item, color, or size than what you ordered.
To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition with all original tags, accessories, and packaging intact. Proof of purchase (order confirmation or receipt) is required.
3. Buyer's Remorse Policy
Yes, we accept returns for buyer's remorse (change of mind). As long as the request is submitted within 30 days of delivery and the item meets our original unused condition criteria, you may return it.
4. Return Shipping Costs
Buyer’s Remorse / Change of Mind: The customer is responsible for paying all return shipping fees.
Damaged, Defective, or Incorrect Items: Vèore will cover all return shipping costs. We will provide a prepaid return shipping label at no extra charge to you.
5. Damaged or Defective Products
If your item arrives damaged or defective:
Contact us within 7 days of delivery at support@veore.shop.
Provide your order number and clear photos/videos showing the issue.
Once verified, we will issue a full refund or send a free replacement immediately.
6. Refunds & Original Payment Method
Approval & Timeline: Once we receive and inspect your returned item, we will notify you of the approval status. Upon approval, your refund will be processed within 7 to 10 business days.
Original Payment Method: All refunds are issued strictly to the original payment method used during checkout. Please note that your bank or financial institution may take an additional 2 to 5 business days to reflect the funds in your account.
7. Sale Items Returnability
Regular Sale Items: Discounted items purchased during promotional sales are eligible for return under our standard 30-day policy.
Final Sale / Clearance Items: Items explicitly marked as "Final Sale" or "Clearance" on the product page at the time of purchase are non-returnable and non-refundable.
8. Exchanges
Yes, we accept product exchanges. If you wish to exchange an item for a different color, size, or style:
Submit a return request following the standard process.
Once your return is accepted, you can choose to receive a replacement item of equal value or place a new order after your refund is issued.
9. How to Submit a Return Request
To start a return, please follow these simple steps:
Email Us: Send a return request to support@veore.shop.
Provide Order Details: Include your Order Number, the item(s) you wish to return, and the reason for the return (attach photos if damaged/defective).
Follow Instructions: Our customer care team will review your request within 24–48 hours and send you detailed return instructions and the correct return shipping address.
Note: Please do not send your purchase back to us without first contacting our support team.
10. Contact Information
If you have any questions regarding returns or need assistance, please reach out to our dedicated support team:
Store Name: Vèore
Customer Support Email: support@veore.shop
Customer Support Phone: +1 (279) 201-6526
Physical Address: 12610 Howlett Rd, Albion, NY 14411, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)